IT Support Technician job description
Free template · duties · requirements
Use this free IT Support Technician job description template to write a clear, effective ad. Copy it, fill in the details in brackets, and post your role on Rolebee.
What does a IT Support Technician do?
An IT Support Technician keeps staff productive by resolving technical issues — troubleshooting hardware, software, and networks and providing friendly first-line support.
IT Support Technician responsibilities
- Respond to and resolve IT support requests
- Troubleshoot hardware, software, and network issues
- Set up and configure devices and accounts
- Log and track tickets to resolution
- Escalate complex issues to senior staff
- Maintain equipment and documentation
IT Support Technician requirements
Split your requirements into genuine must-haves and nice-to-haves. Long "essential" lists deter strong applicants, so keep the must-haves to the few that truly matter.
- Must have: Solid troubleshooting and technical knowledge
- Must have: A patient, helpful, customer-service manner
- Must have: Good organisation and prioritisation
- Must have: Ability to explain tech clearly to non-technical users
- Nice to have: An IT qualification or certifications
- Nice to have: Experience with helpdesk or ticketing tools
- Nice to have: Networking or cloud knowledge
IT Support Technician job description template
Copy this template, fill in the bracketed details, and adjust it to your business. Adding a salary range will noticeably increase the number of applications you receive.
IT Support Technician [Company] · [Location / Remote] · [Full time / Part time] ABOUT THE ROLE An IT Support Technician keeps staff productive by resolving technical issues — troubleshooting hardware, software, and networks and providing friendly first-line support. WHAT YOU'LL DO • Respond to and resolve IT support requests • Troubleshoot hardware, software, and network issues • Set up and configure devices and accounts • Log and track tickets to resolution • Escalate complex issues to senior staff • Maintain equipment and documentation WHAT YOU'LL BRING Must have: • Solid troubleshooting and technical knowledge • A patient, helpful, customer-service manner • Good organisation and prioritisation • Ability to explain tech clearly to non-technical users Nice to have: • An IT qualification or certifications • Experience with helpdesk or ticketing tools • Networking or cloud knowledge WHAT WE OFFER • Salary: [range] • [Benefits, flexibility, growth] HOW TO APPLY Apply with your resume — we review every application and reply within [timeframe].
Tips to attract the best candidates
- Include a salary range — it's the single biggest driver of applications.
- Lead with what the candidate gets, not just what you need.
- Keep the ad scannable: short intro, clear responsibilities, honest requirements.
- Post it where the right people will see it, and feature it for urgent roles.
Ready to hire a IT Support Technician?
Post your role on Rolebee and reach candidates worldwide.